Terms & Conditions

 

Overview

By using the thesheep.ie website, you agree to these Terms & Conditions. If you do not agree, please do not use this website.

 

About Us

This website is operated by The Sheep, trading name of The Sheep Handcrafted in Galway Ltd.

Address: 4 Mainguard Street, Galway, H91 K099, Ireland

Tel: +353 (0)91 564 374 Email: info@thesheep.ie

 

Changes to Terms

We may update these Terms at any time. Continued use of the website means you accept any changes.

 

Orders

Orders are not confirmed until accepted by us. We may refuse or cancel orders at any time.

Prices and availability may change without notice.

Customs duties, VAT, and import fees (outside the EU) are the customer’s responsibility.

 

Promotions

Online and in-store promotions may differ and cannot always be combined.

 

Claims (Important)

All claims must be reported immediately upon receiving your order.

Claims must include clear photos showing the issue.

We cannot accept claims that are not reported right away or that are submitted without supporting images.

Please check your order as soon as it arrives and contact us straight away if there are any issues.

 

Returns & Refunds

We accept returns within 30 days of purchase for eligible items.

Items must be unused, in original condition, and in original packaging.

 

Non-Returnable Items

• Gift cards

• Digital/downloadable products

• Final sale items

• Custom-made or personalized items (made to customer specifications)

 

Returns Process

Contact us before sending anything back. We will provide instructions.

Return shipping costs are paid by the customer unless the item is faulty, damaged, or incorrect.

 

Refunds

Approved refunds are issued after inspection and processed within 5–10 business days.

​

Exchanges

We only replace items if they are defective, damaged, or incorrect.

 

Customs & Shipping

We are not responsible for delays, damage, loss, or extra charges caused by customs after dispatch.

 

Liability

We do our best to ensure accuracy, but we do not guarantee the website will always be error-free or uninterrupted.

We are not liable for indirect or consequential damages arising from use of the website.

 

Intellectual Property

All content on this website belongs to The Sheep and may not be copied or used without permission.

 

Privacy

We collect personal data to process orders and improve services. We do not sell or rent your data.

Third parties may process data only to complete services such as delivery and payments.

 

General

These Terms are governed by Irish law. Irish courts have exclusive jurisdiction.

If any part of these Terms is invalid, the rest still applies.